OZ ONE TRADING PTY. LTD. (hereinafter referred to as “the Company”)
Acceptable Return or Exchange Conditions
1. Application Period: Customers must apply via email within 7 days of receiving the goods (with order number). Requests after this period will not be accepted.
2. Supporting Evidence: Customers must provide clear photos showing one of the following conditions:
- The item was seriously damaged during transit and is unusable;
- Multiple identical items were purchased due to accidental duplicate orders.
3. Product Condition Requirements: If the item is undamaged and without defects, returns/exchanges are still possible under these conditions:
- The item must be brand new and unused;
- The original packaging must be intact;
- The customer must cover return shipping costs;
- Refunds or exchanges will be processed after inspection of the returned item.
Non-Acceptable Return or Exchange Conditions
- Personal preferences (e.g. dislike, color/style not as expected);
- Wrong model, size, or style selected;
- Items used or damaged due to misuse (e.g. pulling, impact, chemical damage);
- Damage caused by incorrect use or storage;
- Items not purchased through our official sales channels.
Special Notice
- The Company reserves the right of final interpretation for return/exchange applications;
- Refunds will be processed within 5 business days upon inspection of the returned item;
- If the return is not due to Company fault, original shipping fees will not be refunded.
